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Please select RMA type : Repair Return Request Credit Return Request
Repair Return Request Form
: Fields marked with an asterisk (*) are required. Serial numbers must be given before a Repair RMA number can be issued.

Basic Information

Billing Address (If Out-Of-Warranty)

Shipping Address

Repair Items

*Part # *Serial #(See Note above) *Invoice # *Problem Description
New Item Delete
: Please provide BTOS serial number if entire system is being returned.
  1. 1.* Did the product work properly when you received it? Yes No
  2. 2.* Please indicate the Operating System:
  3. 3. Have any changes been made to the product, application, or operating system since it was last working? *
  4. Yes No
  5. If yes, please specify:
  6. 4. Is any third party hardware and/or software being utilized? *
  7. Yes No
  8. If yes, please specify:
  9. Quotation before repair
  10. Quotation before repair Warranty Repair Non-Warranty Repair
  11. Cross Shipment Request ( Valid only within 30 days of original shipment and requires Advantech Management Approval )
For further details, contact: Tel: 1-888-576-9668 Fax: 408-519-3899